Job title: Laboratory Technician – Austin, TX
Company: Sonova
Job description: Location:Austin, TXPosition Summary:The Lab Tech performs functions associated with service of hearing aids and accessories including cleanings and modifications, and basic office duties.What We Offer:
- Medical, Dental, Vision Coverage
- 401K with a Company Match
- FREE hearing aids to all employees and discounts for qualified family members
- PTO and Holiday Time
- No Nights or Weekends!
- Legal Shield and Identity Theft Protection
- 1 Floating Holiday per year
Hourly Rate & Schedule: $17.00-19.00 an hourMonday-Thursday 8:30am-5:00pm, Friday 8:30am-3:00pmResponsibilities & Duties:
- Greet patients with a positive and professional attitude
- Collect patient intake forms and maintain patient files/notes
- Receive inbound calls, schedule/confirm appointments for new and repeat patients
- First level support to patients, answer questions, check patients in/out, collect and process payments
- Processes returns/refunds, as well as returning aids for credit, under the direct supervision of a licensed Hearing Care Professional
- Process repairs, under the direct supervision of a licensed Hearing Care Professional
- General knowledge and ability to sell accessories such as batteries, etc.
- Support in processing patient orders, receive all orders and verify pick up, input information into all relevant systems
- Clean and maintain equipment and instruments
- Submit equipment and facility requests
- General office duties, including office cleanliness
- Timely and effectively manage inventory, order/monitor stock hearing aids, and submit supply orders as needed
- Clean & performance checks on Hearing Aids and accessories
- Provide Hearing Aid/accessory service assistance to walk-in patients
- Support the HCPs with Hearing Aid/accessory modifications.
- Visually inspect Hearing Aids/accessories and identify defects as required
- Perform general routine machine maintenance and daily workstation clean-up
- Meet established individual goals
- Assist with event planning and logistics of community outreach events to promote the Sonova AC brand and generate demand.
- Operates in compliance with all local, state and Federal laws as well as Company policy and compliance standards
- Adhere to AC US brand standards
- Other duties and responsibilities as assigned
Job QualificationsEducation:
- High School Diploma or equivalent
Certifications:
- Not applicable
Industry/Product Knowledge Required:
- Demonstrated understanding of ESD and handling of materials in accordance with safety procedures
Skills/Abilities:
- Modify Hearing Aids and accessories
- Provide Hearing Aid/Earmold service assistance to walk-in patients
- Support the HCPs with Hearing Aid/accessory modifications
- Clean and check Hearing Aids
- Excellent manual dexterity, use small hand tools and light bench equipment
Sonova is an equal opportunity employer.We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
Expected salary: $17 – 19 per hour
Location: Austin, TX
Job date: Fri, 05 Jul 2024 04:18:23 GMT
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