Job title: Customer Service Specialist
Company: Removery
Job description: ABOUT REMOVERYJoin us in our journey of normalizing tattoo removal around the world! Removery is an innovative, collaborative laser tattoo removal company. We take pride in our mission to make a real difference in people’s lives by supporting them as they embrace change through their tattoo removal journey. Our vision is to remain professional, genuine, and approachable while providing clinically proven, safe, and effective treatments that achieve results! Our teams feel privileged to play a role in empowering our clients to be victors. As such, Removery team members live by the values of Trust, Passion, Purpose, Focus and Effectiveness. Studio teams are highly trained and passionate about what they do. We strive to make it easy for those with unwanted tattoos to remove them – in the most accessible locations, with the best technology, in safe and comfortable environments and with studio teams who will support them throughout their journey. We want to help our clients feel confident and good in their skin again!
Removery was formed in 2019 through a merge of the four leading tattoo removal brands in North America. The underlying businesses have operated a combination of 20+ years and have performed more than 1 million treatments, enabling us to offer clients an unrivaled treatment experience. Based in Austin, TX, Removery is the only scaled, pure play provider of laser tattoo removal services in the world. We use best in class technology utilizing the innovative PicoWay® laser equipment to remove tattoos safely and effectively. The foundation is in place to build a network of 400+ locations across the US, Canada, and Australia over the next 5 years.POSITION OVERVIEWWe are seeking an experienced Customer Service Specialist to join our Contact Center Team! Reporting directly to the US Contact Center Manager, this associate will have experience in a fast-paced environment in addition to exceptional communication and multitasking skills. This is an elevated Customer Service role which will focus on assisting current clients by phone, text, and email. The Customer Service Specialist role is essential in maintaining a positive client view of the Removery brand.POSITION RESPONSIBILITIES
- Communicate directly with clients while delivering 5-star experience
- Schedule and confirm appointments via inbound and outbound calls
- Coordinating timely studio or clinical support for any aftercare inquiries
- Facilitation of client escalations, ability to handle difficult conversations
- Educate clients on the value of Removery’s services
- Reiterate realistic removal expectations and treatment process to clients
- Partner with studio staff, clinical leadership, and Regional Managers to better understand and correctly respond to the client’s concerns.
- Meeting/Exceeding monthly KPIs
- Perform assigned responsibilities and all related duties & tasks according to standards in a thorough and independent manner
SKILLS AND QUALIFICATIONS:
- Passion for the tattoo removal industry and our brand; awareness this is not ‘just a job’ but an invitation to be an empathetic partner with our clients through an emotional time in their lives.
- Strong connectivity and understanding of client needs, with exceptional client experience standards
- Excellent interpersonal skills and passionate about helping people
- Self-motivated multi-tasker with a willingness and proven ability to be resourceful and solution-oriented
- Reliable, punctual, and available to work flexible hours, including evenings and weekends as the business needs require
- Excellent written and verbal communication skills and ability to work across teams with excellent time management, prioritization, and organization skills
- Empathetic toward team members with outstanding communication, strong capability to identify and solve problems in a positive and effective manner
- Demonstrated agility and enjoys working in a fast-paced, high-change environment
- Previous experience using Salesforce would be a bonus!
You will be part of a supportive and close-knit team and given the opportunity to perform purposeful work. Removery is proud to offer a competitive salary, based upon experience, in tandem with a competitive benefits package for FT associates including:
- Comprehensive Medical, Dental, and Vision with HRA option, STD and LTD
- 50K in Life Insurance, at no cost to you! Plus, the option to purchase more
- 120-hours of accrued, paid, vacation time
- Paid Parental Leave
- Eight (8) company paid holidays
- 8 hours of paid volunteer time per year
- 401K with generous Company Match
- Employee Assistance Program – benefits to help you manage daily responsibilities
- Collaborative work environment with an amazing culture committed to diversity and inclusion
- Ongoing Comprehensive Training
- Employee Emergency Fund to assist in times of financial hardship
We are an Equal Opportunity Employer and do not discriminate based on race, ethnicity, religion, creed, sex, gender, gender identity, pregnancy, national origin, ancestry, age, disability, veteran status, marital status, genetic information, sexual orientation, political affiliation, or any other non-job-related factors. We value diversity and are committed to building a team that values an inclusive culture that represents a global perspective of experiences, skills, backgrounds, and expertise.Powered by JazzHR
Expected salary:
Location: Austin, TX
Job date: Wed, 24 Jul 2024 23:43:40 GMT
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