Contact Representative (Customer Service Representative), DHA – Temporary

Job title: Contact Representative (Customer Service Representative), DHA – Temporary

Company: Federal government of the United States

Job description: SummaryPositions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would be given new appointments to the civil service. Under the provisions of the DHA, Veterans Preference and the “Rule of Three” do not apply.NOTE: Telework may be available in accordance with agency policy. This IS NOT a virtual position.Overview

• Accepting applications

Open & closing dates07/22/2024 to 07/26/2024Salary$33,878 – $44,039 per yearBase Pay Listed. See “Additional Information” for pay tables by location.Pay scale & gradeGS 5LocationsFEW vacancies in the following locations:Remote jobNoTelework eligibleYes—as determined by the agency policy.Travel RequiredNot requiredRelocation expenses reimbursedNoAppointment typeTemporary – One YearWork scheduleFull-timeServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusNoSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement numberST1248478124MT-DHAControl number800762500This job is open toClarification from the agencyAll U.S. CitizensVideosDuties

• This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available.
• Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.
• Applications may also be gathered from additional recruitment sources. These applications will be added to the pool created by this announcement.

RequirementsConditions of Employment

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement
• Must pass Competency Assessment Interview Process (CAIP) interview.
• Selectees are required to complete a 11-13 week technical training class.
• Selectees will be required to attend and successfully complete, formal technical training onsite at a designated SSA facility.

QualificationsAll qualification requirements must be met by the closing date of the announcement. If you are using experience to qualify, you must have:GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held.Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience.SELECTIVE PLACEMENT FACTORCOMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW – Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.EducationSUBSTITUTING EDUCATION: If you are qualifying for this position based on completed education at an accredited U.S. college, university, or other educational institution, you must provide a copy of your transcripts or other proof of education prior to being appointed. NOTE: Education completed in a foreign institution must be deemed equivalent to that gained in conventional/accredited U.S. education programs. It is the applicant’s responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: .GS-5: Successful completion of a full 4-year course of study above high school (e.g., 120 earned semester hours, 180 earned quarter hours, bachelor’s degree, etc.).COMBINING EDUCATION AND EXPERIENCE: Experience and education as described above may be combined to meet the minimum qualification requirements.GS-5: Education course work equivalent to a baccalaureate program beyond the second year (e.g., in excess of the first 60 earned semester or 90 earned quarter hours) is creditable toward meeting the minimum qualification requirements.Note: Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.For information on providing proof of education or substituting education for experience, visitAdditional informationThis is temporary position not to exceed one year, may be extended for an additional year, will not become permanent.This is a bargaining unit position represented by the American Federation of Government Employees.Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See .Thinking about joining our team? Attend one of the Social Security Administration’s upcoming Open Houses to find out more! Please see our upcoming Open House .For an overview of SSA Benefits, please visit the following YouTube link –Pay Tables by Location can be found here:Information Regarding Location Selection:If selected for an Austin location, you may be assigned to any office below:

• Austin – 1029 Camino La Costa, Austin, TX 78752
• Austin South – 5508 Hwy 290 W. Bldg B.,Austin, TX 78735

If selected for a Baton Rouge location, you may be assigned to any office below:

• Baton Rouge – 5455 Bankers Ave., Baton Rouge, LA 70808
• Baton Rouge North – 4332 Harding Blvd., Baton Rouge, LA 70807

If selected for a Dallas location, you may be assigned to any office below:

• Dallas North- 10824 North Central Expy, Dallas, TX 75231
• Dallas Fair Park – 2530 South Malcolm X Blvd, Dallas, TX 75215
• Dallas Oak Cliff – 2475 Cliff Creek Crossing, Dallas, TX 75237

If selected for an El Paso location, you may be assigned to any office below:

• El Paso – 11111 Gateway West, El Paso, TX 79935
• El Paso Downtown – 600 Texas Ave, El Paso, TX 79901

If selected for a Fort Worth location, you may be assigned to any office below:

• Fort Worth – 819 Taylor Street, Rm 1A07, Fort Worth, TX 76102
• Fort Worth South – 2901 Alta Mesa Blvd., Fort Worth, TX 76133

If selected for a Houston location, you may be assigned to any office below:

• Houston NE – 5414 Aldine Mail Rd., Houston, TX 77039
• Houston NW -16200 Dillard Dr. Houston, TX 77040
• Houston SE – 8989 Lakes at 610 Dr., Houston, TX 77054
• Houston SW – 10703 Stancliff Rd., Houston, TX 77099

If selected for a San Antonio location, you may be assigned to any office below:

• San Antonio Central – 402 Isom Rd, San Antonio, TX 78216
• San Antonio Downtown – 727 E. Cesar Chavez Blvd., Rm 701 7th floor, San Antonio, TX 78206
• San Antonio NW – 411 Richland Hills Dr., San Antonio, TX 78245
• San Antonio South – 3438 E. Southcross Blvd., San Antonio, TX 78223

• Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Expected salary: $33878 – 44039 per year

Location: Batesville, AR

Job date: Tue, 23 Jul 2024 05:52:45 GMT

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