Job Title: Customer Service
Company: DAIOHS U.S.A., INC.
Date: 2024-07-27
Salary interval: hourly
Salary (min-max): 17.0 – 21.0 USD
Job level:
Company industry:
Description:
Description:
First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.
We are actively looking for a Customer Service to join our team! If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team!
This position offers a base salary starting between $17.00 and $21.00 per hour. This is a full-time, Monday through Friday position.
**What you’ll be doing – The Role:**
* Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax.
* Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
* Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
* Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
* Dispatches Service Technicians to respond to repair calls and coordinates service installations.
* Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
* Processes and applies payments to customer accounts
* Communicates sales leads to appropriate branch personnel.
* Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
* Keeps records of customer interactions, processes customer accounts, and files documents.
* Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
* Solicits sales from customers during promotions.
**What’s in it for me? – The Benefits**
* 401(k) and company matching
* Medical, Dental and Vision Insurance
* Life insurance
* Paid time off
Requirements:
**What you’ll bring – The Person:**
* High school diploma or equivalent
* Past experience preferred
