Client Success Support

Job title: Client Success Support

Company: 360Connect

Job description: This is a 3-day-a-week hybrid position based in our office in Austin, TX. 78750 zip code.About 360Connect360Connect is a reputable B2B lead generation company with a successful track record in the B2B market since 2005. Over the last two decades, we have been delivering high-quality leads to various industries ─with more to come!We at 360Connect adhere to six core values that guide our decisions and actions when dealing with our clients, co-workers, service providers, and the company itself.1. Do what it takes to deliver excellent results.2. Bring a proactive, solution-oriented attitude.3. Act with integrity and respect.4. Communicate directly and honestly.5. Do what you say you are going to do.6. Always learn and try new things.Our CultureWe are a diverse group of hardworking and fun-loving people. Our team strives to succeed, has some fun, and encourages everyone to be themselves.To encourage teamwork and a strong culture, we provide “connect lunches” where members of different departments can come together to have a free lunch at the restaurant of their choice and get to know each other.We’re also big on team-building activities! Last year, 360Connect hosted several fun events, including an all-company boating/jet ski trip on Lake Travis, a holiday party at The Grove, a Halloween costume contest with prizes, and a Thanksgiving eating contest – just to name a few!How do we know we have a good work culture? The Austin-American Statesman has named us one of the “Best Places to Work” for 9-years in a row. Additionally, we are the only digital company in Austin to have received the award more than once!Does this sound like a place you would like to work? We would love to talk to you!ResponsibilitiesThe day-to-day job responsibilities of the Client Success Support include:

• Develop and maintain strong relationships with assigned clients, serving as their main point of contact.
• Provide ongoing support to our Client Success Managers, and Senior Client Success Managers to include:

• Answering incoming calls
• Process returns
• Data analysis
• Profile builds and ability to work across several platforms
• Reporting analytics

• Proactively engage with client success managers to ensure their satisfaction, identify opportunities for upselling or cross-selling, and drive client retention.
• Conduct regular check-ins with clients to assess their needs, address any concerns, and provide ongoing support and guidance.
• Collaborate with cross-functional teams, such as sales, marketing, and product development, to align client needs with our products or services.
• Coordinate and facilitate client onboarding, ensuring a smooth and seamless transition from sales to implementation.
• Track and report on key metrics, such as client satisfaction, usage patterns, and overall health of client accounts.
• Act as the voice of the client within the organization, providing feedback and insights to drive product improvements and enhancements.
• Identify and resolve any issues or escalations in a timely and effective manner, ensuring high client satisfaction and retention rates.
• Stay up-to-date with industry trends, best practices, and competitor activities to provide clients with valuable insights and recommendations.

Skills:

• Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success.
• Proven track record of managing client relationships and driving client satisfaction and retention.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously.
• Familiarity with CRM software and other relevant tools and technologies.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail.
• Proficiency in Microsoft Suite, especially excel.
• Bachelor’s degree in business administration, marketing, or a related field (preferred)
• High School Graduate or Equivalent
• Ability to type over 40 WPM

Benefits:

• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

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Expected salary:

Location: Austin, TX

Job date: Wed, 14 Aug 2024 01:57:28 GMT

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