IT Technical Program Manager, Sales & Marketing Systems

Job title: IT Technical Program Manager, Sales & Marketing Systems

Company: Dropbox

Job description: Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our section below to see what neighborhoods fall under each Zone.Company DescriptionDropbox is a special place where we are all seeking to fulfill our mission to design a more enlightened way of working. We’re looking for innovative talent to join us on our journey. The words shared by our founders at the start of Dropbox still ring true today. Wouldn’t it be great if our working environment-and the tools we use-were designed with people’s actual needs in mind? Imagine if every minute at work were well spent-if we could focus and spend our time on the things that matter. This is possible, and Dropbox is connecting the dots. The nearly 3,000 Dropboxers around the world have helped make Dropbox a living workspace – the place where people come together and their ideas come to life. Our 700+ million global users have been some of our best salespeople, and they have helped us acquire customers with incredible efficiency. As a result, we reached a billion dollar revenue run rate faster than any software-as-a-service company in history. Dropbox is making the dream of a fulfilling and seamless work life a reality. We hope you’ll join us on the journey.Team DescriptionITS delivers business technology strategy and solutions to our Dropbox business partners so they can work confidently, move fast, and scale effortlessly. We aspire to be the connective tissue to the core business of Dropbox as a partner of choice that accelerates and simplifies outcomes. We source, build and implement the right technology solution, and fit it into exactly the right place so that everything meets the high bar that Dropboxers expect.Role DescriptionAs a Technical Program Manager within the ITS PMO team, you will be the driving force behind optimizing the way we execute and deliver end-to-end technology solutions. You’ll work cross-functionally across multiple organizations to develop and foster relationships with business and technology teams to lead and influence how we think about and do work. You will be a thought leader on how best to align on strategic roadmaps, manage the portfolio, and the process and standards for how Dropbox plans and executes.In this specific role you will primarily manage a portfolio of technology projects supporting our Sales & Marketing teams, which may include introducing and implementing new technology solutions, enhancing our existing systems, including Salesforce, or leading a sub-component of a larger program. You will oversee the planning, execution, and delivery of complex technical projects and programs that enhance the effectiveness and efficiency of Sales and/or Marketing teams. Your expertise will ensure that our IT infrastructure and tools are aligned with the strategic goals of Sales and Marketing, facilitating seamless operations and driving business growth.Responsibilities

• Lead the end-to-end management of multiple concurrent technical projects and programs of varying size and complexity, (e.g., business application enhancements, new system implementations, system and data integration work) ensuring timely delivery and alignment with business objectives.
• Coordinate with cross-functional teams (e.g. developers, IT support, Sales, Marketing, and external vendors) to define, evaluate, and prioritize program dependencies, manage project schedules, and ensure clear communication throughout the project lifecycle.
• Present program/project status and updates to senior management, ensuring on-time delivery and implementing risk mitigation strategies as needed.
• Foster strong partnerships with executive stakeholders and business and technical leaders, understanding their technical needs and translating them into actionable project plans. Ensure clear communication of project goals, progress, and challenges to all relevant parties. Prepare and deliver communications to varying audiences up to C-suite.
• Prepare comprehensive project documentation, including scope statements, detailed project plans, status reports, decision and risk logs, and post-project evaluations. Track and report on project metrics to measure success and identify areas for improvement.

Requirements

• Undergraduate degree from an accredited university or college.
• 5+ years of experience in technical program management, with a focus on IT projects supporting Sales and/or Marketing organizations.
• Experience delivering technology enablement projects and programs for Sales & Marketing teams, including managing CRM module implementations and/or enhancements, preferably on Salesforce.
• Demonstrated functional Sales and Marketing domain knowledge in a related industry.
• Experience supporting lead generation, scoring and routing platforms preferred.
• Proven track record of successfully managing complex, cross functional projects from initiation to completion.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Demonstrated understanding of software development lifecycle from concept to delivery.
• Proven track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects.
• Experience performing cross-functional capacity and resource planning for projects.
• Experience running projects using Waterfall, Agile and hybrid approaches.
• Comfortable presenting in large groups.
• Ability to work effectively in a fast-paced, dynamic environment.
• Excellent problem-solving and analytical abilities.
• Proficiency in project management software (e.g., Jira, Confluence Asana, etc…), familiarity with CRM and marketing tools (e.g., Salesforce, LeanData, Marketo, Iterable, MadKudu, CDP, Tableau, etc.), and a solid understanding of IT infrastructure and software development lifecycle.

Preferred Qualifications

• Experience driving technical projects to enhance and integrate with Salesforce.
• Experience defining projects with business stakeholders
• PMP, PgMP, or similar certification is a plus.
• Curiosity or experience with AI.

Total RewardsUS Zone 1This role is not available in Zone 1US Zone 2$123,200-$166,600 USDUS Zone 3$109,500-$148,100 USDThe range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.Please note, OTE are for sales roles only.Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: Austin (TX) metro, Chicago metro, California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Massachusetts, New Hampshire, New York (outside NYC metro), Oregon, Pennsylvania (outside NYC or DC metro), Washington DC metro, and West Virginia (DC metro)
• US Zone 3: All other US locations

BenefitsDropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:

• Competitive medical, dental and vision coverage
• (US Only) Competitive 401(k) Plan with a generous company match and immediate vesting
• Flexible Time Off/Paid Time Off, paid holidays, Volunteer time off and more
• Protection Plans including; Life Insurance, Disability Insurance and Travel benefit plans
• Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food & groceries, and much more
• Parental benefits including; Parental Leave, Child and Adult Care, Day Care FSA (US Only), Fertility Benefits (US Only), Adoption and Surrogacy support and Lactation Support

Mental Health and Wellness benefits Free Dropbox space for your friends and familyAdditional benefits details are available upon request.
Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, Latinx, Pridebox (LGBTQ), Vets at Dropbox, Women at Dropbox, ATX Diversity (based in Austin, Texas) and the Dropbox Empowerment Network (based in Dublin, Ireland).

Expected salary: $123200 – 166600 per year

Location: Seattle, WA – San Francisco, CA

Job date: Sat, 03 Aug 2024 05:17:13 GMT

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