Job title: GCP Technical Support
Company: Infosys
Job description: Job DescriptionInfosys is seeking a GCP Technical Support Representative (Networking) who is going to handle Support cases on GCP products mainly Networking Shard. This role will be involved to work on the cases and provide possible solutions to the Customers within SLA. This role requires close partnership and collaboration with other Customer teams, Cloud Architects, Engineers, and Subject Matter Experts. This role requires working in a 24/7 shift system.Required Qualifications:
- Candidates preferably (not mandatory) be located within commuting distance of Tempe, AZ or Austin, TX or Richardson, TX or be willing to relocate to the area.
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 4 years of Information Technology experience.
- At least 2 years of experience in Cloud Technology.
- Basic understanding of Virtual Machines, Databases, RESTful API’s, Containers, and Software development.
- Basic knowledge of CPUs, Memory, Storage types, GPUs, and other hardware related components
- Networking knowledge such as Latency, Ingress/Egress Traffic, Firewall rules, IPv4/IPv6 addresses and notations, etc.
- Experience and desire to work in a Global delivery environment.
- Candidate must hold either a U.S Permanent Resident or be a US Citizen and be willing to go for the Federal security checks (Fed Ramp).
- Willing to work in shifts (24/7 support needs shift 1.- 12AM to 8 AM pacific time and Shift 2.-4 PM to 12AM pacific time)
- Good written and verbal communication skills
Preferred Qualifications:
- GCP Certification – Associate Cloud Engineer/Professional Cloud Architect/ Professional Cloud Developer is preferred.
- Experience in IAC software tools such as Terraform will be an advantage.
- Excellent problem solving and Root Cause Analysis skills.
- Good Communication and Analytical skill
- Customer interfacing skills.
Role Designation834ATCALUS Technology AnalystInterest GroupInfosys LimitedRoleTechnology Analyst – USCompanyITL USADomainCloud ComputingSkillsetTechnology|Cloud Platform|Google Cloud – ArchitectureEEO/About UsAbout Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
Expected salary:
Location: Phoenix, AZ
Job date: Wed, 21 Aug 2024 00:57:19 GMT
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