Job title: Development support Engineer (Python + Linux + Support)
Company: Yochana IT
Job description: Position Name Development support Engineer (Python + Linux + Support)Type of hiring 12 Months +W2 or C2CLocation Austin TX (Remote)Job Description:Pref skills : Python, Java & C , Java or CCandidate should be okay with the software development support for this role, Need someone strong in python coding, please look for Machine Learning background Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting client’s internal software application and tooling. Communicate with co-workers to diagnose problems and resolve problems. Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow. Roles and responsibilities 1. Respond to and triage support questions and support requests from Client engineers 2. Follow internally developed support processes and workflows 3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary 4. Use Client’s tools to investigate problems and correlate them to release events or code rollouts 5. Extract relevant information from log files and other sources to debug, identify owners or root causes 6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners 7. Write basic tools and test cases to improve the speed and quality of support 8. Work with technical writers to improve documentation in areas covered by support 9. Produce reports for leadership with data on performance of the program 10. Assist with scaling the program to new areas, onboarding new hires and measuring success 11. Champion user support issues and advocate for user experience and product support 12. Provide insights and suggestions on product development and the product roadmap; contribute to product developmentThanks & Regards,Nikhil ErrapatiResource specialistEmail Id: nikhil@yochana.comJoin the Referral Revolution of Yochana by Sharing, Earning, and Empowering!”. Ask us about our rewarding Referral program.
Expected salary:
Location: Austin, TX
Job date: Tue, 22 Oct 2024 22:02:15 GMT
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