HRIS Service Specialist

Job title: HRIS Service Specialist

Company: TEKWISSEN LLC

Job description: Company DescriptionOverview:TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.Job DescriptionJob Title: HR Service SpecialistWork Location: Austin, TXDuration: 6 MonthsWork Type: ContractJob Type: HybridJOB DUTIES:Responds to questions on administrative procedures and practices via multiple channels.Uses systems to document and call out as needed following the appropriate processes.Logs and supervises requests and inquiries raised to HRSC and advises requesters of the status of requestsEducates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed.Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the vitality of requests.Probes cases to resolve the root cause of the issue or question to provide accurate answers.Identifies and researches incoming queries from employees. Ensures that documentation and employee requests meet the policy for each process.Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs.Works independently on most routine tasks.Actively chips in delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.Responsible for maintaining all compliance requirements of dedicated HR shared service processes.Performs duties to meet or exceed service level agreements.Identify potential improvements in the processes and continue to work on the enhancement of the efficiency of the service delivery modelAttends required training sessions to stay updated on HR policies and procedures Utilizing software, databases, scripts, and tools appropriatelyMaintain a global knowledge base for assigned projectsQualificationsPreferred experience:Experience in ServiceNow is an advantageAbility to work in a fast-paced environmentComfortable with ambiguity and matrix management organizationsExperience writing training documents and SOPsExcellent interpersonal communication skillsHigh level of professionalism and strong analytical skillsStrong time management and work prioritization, ability to multi-task adaptability, and accountability.Strong problem-solving abilities and attention to detail Must exhibit strong security and confidentiality practicesDemonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.Strong process and procedure orientation with the ability to apply continuous improvement methods.Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a teamAcademic credentials:Associates degree requiredBachelor’s degree in HR or business preferredAdditional InformationPAY RATE :20-/HR ON W2

Expected salary:

Location: Austin, TX

Job date: Wed, 16 Oct 2024 22:24:10 GMT

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