Job title: Sr. Client Service Associate
Company: LPL Financial
Job description: Are you passionate about serving clients, adding value and improving processes/systems? Would you like to help people improve their financial wellbeing and build wealth for their future while growing financial advisors’ businesses? Are you solution-oriented and passionate about delivering results? If so, LPL is the place for you!LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.This opportunity in Austin, TX would allow you to support Financial Advisors associated with LPL Financial. The financial advisors operate under our Employee Advisor Model. You will join a team that is dedicated to helping clients in every stage of their financial life. This exciting position will allow you to grow your career and by helping the people and families that look to our Financial Advisors for financial solutions.Job Overview:The primary role of the Client Service Associate (CSA) is to provide administrative support to an advisor or team of advisors, including any and all daily, monthly, and annual tasks. The CSA helps the advisor maintain his or her practice and deliver positive results for the advisor’s clients. The ideal candidate will have a strong attention to detail, excellent customer services skills (both verbal and written), and a proven ability to adapt to a changing work environment. Additionally, CSAs must possess the skills to independently and confidently conduct established client meetings when needed.Primary role responsibilities include but are not limited to:
- Inbound client calls, schedule appointments, and prepare materials for client meetings
- Keep client management systems up-to-date with client information
- Assist with various documentation requirements for new business
- Manage account activities that are operational in nature – new accounts, cash
management, transfers, and account maintenance (e.g., periodic distributions, debits)
- Conduct proactive outreach to clients and advisors on time sensitive activities (e.g., RMDs)
- Assume ownership of inquiries and requests; communicate with internal departments to
ensure clients’ expectations for timely service delivery are met
- Educate clients on account services, capabilities, and new technology – eSignature,
paperless statements, Account View (client portal), etc.
- Partners with Financial Advisor to strategize on opportunities to meet the needs of clients
- Independently hold routine meetings with established clients when needed
- Assist in executing trades for clients as needed to support the Financial Advisor
What are we looking for?We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.Requirements:
- Strong customer focus, excellent verbal and written communication skills; able to explain
complex information clearly and simply
- Proven ability to independently and efficiently manage multiple projects concurrently in a
fast-paced environment
- Organized with a strong attention to detail and problem-solving abilities
- Outstanding interpersonal skills with the ability to build and foster relationships with clients,
coworkers, and internal/external partners
- Strong analytical skills and ability to research information
- Demonstrates drive, initiative, and motivation
- Proficiency in Microsoft Word, Excel, and PowerPoint; CRM applications
- Able to utilize internal resources, training & self-service options available such as iKnow,
Resource Center, LPLU, etc.
- Prior Customer Service experience financial services background required
- Experience in role as a Client Service Associate or similar role
Preferences:Series 66 and Series 7 licenseBachelor’s degree; preferably in Business, Accounting or FinanceExperience working with Financial Advisors, Branch and Home Office support teamsAdditional financial services certifications/designations#LI-DM1Pay Range: $26.57-$44.29/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!Why LPL?At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.We are one team on one mission. We take care of our advisors, so they can take care of their clients.Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.Want to hear from our employees on what it’s like to work at LPL? !We take social responsibility seriously.Want to see info on our benefits?Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.Information on Interviews:LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
Expected salary: $26.57 – 44.29 per hour
Location: Austin, TX
Job date: Wed, 23 Oct 2024 06:05:08 GMT
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